Terms & Conditions

This will be covered in the service agreement, in particular for NDIS participants. If you need to cancel your appointment please contact Gordon or Leah at least 24 hours prior. A “no show” will be viewed as an appointment.

As a participant of Ross Psychology, you have the right to;

Be respected for my individual human worth
Not to be judged or discriminated against for my life choices
Be free of abuse, neglect, violence and preventable injury
To be treated in a courtesy and respectful way
To have every opportunity to express my needs and to be able to highlight when I feel the support I receive is no longer suitable
To be informed about a range of services outside of all mind body in a way that supports my choice and control
Influence my own decision making
To have access to my personal information
To seek and appoint an advocate
To know I am able to make a complaint without fear of retribution
Privacy and confidentiality of my personal information
To be able to withdraw my consent to share information which whom ever, when ever
To have my cultural heritage recognised and supported and links to my family, culture and community fostered
Complain or seek a review about actual, perceived restrictive practices to an external body

As a participant it is your responsibility to;

Provide feedback on the service you receive to assist in you getting the best possible service
Respecting others who may either support you or be part of the service
Inform staff if you are unable to make the appointment so alternate arrangements can be made and your appointment potentially offered to someone else
Participate in the support in a non-violent or aggressive way
Not to attend an appointment substance affected

Acknowledgment of Country

Ross Psychology acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea, sky and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. Much of the area we cover belong to the Bpangerang peoples and those of the broader Yorta Yorta Nations